Tech Support

A (pretty much) summary of my technical encounter with Directv technical support specialists. I am a technical support specialist myself and I know the feeling. Sometimes I just give up on problems because it’s difficult talking to someone on the other end when they are doing something different you’re asking them to do. It’s difficult being blind because that’s how you feel when you are supporting someone over the phone.

Continue Reading Add comment June 13th, 2008

Reverse Descrimination

I was watching the Mind Of Mencia season 3 last night and in one of the episodes he mentioned about how hard it is for the white people to say what they want. It’s true. Caucasians doesn’t really have the freedom of speech that they should be having. They can’t say certain words because it would be discriminating to the minorities. On the other hand, minorities can say such words in addition to the words that insults or discriminates white people.

In one episode, he also pointed out why America is not ready for a female president yet. I have pointed out many times even before Hillary Clinton ran for senate (it was and still is obvious she’s using New York to eventually ran for president…it’s just many New Yorkers are clueless and naïve) that women will not vote for a female presidential candidate and that’s enough reason why a female president won’t be elected. The reason being that women don’t have faith in their own kind. Women are not confident enough to carry such a burden of “manning” the world’s superpower.

This would be a perfect chance for me to criticize Gloria Macapagal Arroyo, but my thoughts does not deserve such a person. It would be a waste.

# Change of topic begins here

I spent half an hour this morning trying to fix my DVR. The technical support for Directv concluded by sending me another unit. It’s a replacement for my old R15 because it had hard drive problem and this one isn’t properly recognized. I can watch shows and record, but the Directv portal does not recognize it as a DVR and I can’t watch other channels (error 721) like the YES Network. The channel works for other receivers so it’s not a package problem.

# Change of topic ends here

Ayoko nang sumimangot
Ayoko nang magalit
Ayoko nang mamroblema
Ayoko nang mag-isip

Add comment June 11th, 2008

Staples HotSpot

A new Staples store  recently opened in front of our office building. Thanks to them I can easily get free WiFi. I don’t have to make too much effort and position my self accordingly in order to receive WiFi connection — the force is strong. Social networking sites are prohibited, but I don’t really care as long as I can surf the web fast and free. Messaging system is also prohibited, but I hardly do that. All I need is an access to Google and this site. Anyway, it’s a nice hot summer day. Thanks Staples!

Add comment June 10th, 2008

Router Maintenance

I’ve decided that next week I shall change the router in the office. It’s been due for two years, I just don’t have the courage to do it. Originally, the setup in the office has an Adtran router. I couldn’t maintain the router because of my limited knowledge, so I went the easy way out — Smoothwall. I turned off routing from the Adtran router and injected a Smoothie between it and the LAN (meaning it’s currently a bridge). If I was to bond another line in our current network, I’ll need to eliminate the Smoothie. The move also will enhance my MPLS connectivity and VPN capabilities. I can also move some services in their own public host (I have four public IPs to use). I will need to come in pretty early to do this.

After all these connectivity issues are dealt with, I really hope I can solve our heating problems in the computer room. Throw in power issues also. We’re on a tight budget, so I don’t want to spend a lot on battery. I need a new one because our batteries are pretty old and very annoying because they keep beeping every hour.

It’s very difficult to find Adtran tutorials so I will be posting them here for my own reference as well as for others.

Add comment June 5th, 2008

Switch Off

The other night, my 16-port switch at home gave in. No wonder my transfers were mediocre the last couple of weeks. Anyway, I resorted to using two 4-port routers so that gave me seven (7) slots only. The house is 50% off the network for two days already. I had to sacrifice the network printer, so nobody can print unless I’m home and temporarily unplug a slot. I can’t buy a new switch because I don’t want to invest a few dollars for a new one (I can’t afford apparently). I’ll be scavenging for old routers to uplink. That switch only had a year of lifespan? Heh! That’s what I get for buying a cheap one. It also reminds me that I should get new switches for work. Some slots are already dead and they’re more than 5 years old. I should get when I have my new T1 installed.

Add comment June 4th, 2008