Tech Support
June 13th, 2008
I have been having trouble with my Directv DVR lately so I had them replace the receiver. The first replacement, I had it setup properly and everything usual worked except for my YES Network. So I called technical support one morning before coming to work. It took us 30 minutes and she eventually conceded and sent me another replacement. Yesterday the second replacement arrived and I installed it properly. I was on the phone with a lovely technical support representative so I made sure everything worked before I hang up (I had the receiver activated and deactivate the old one). Still the YES Network was giving me an (721) error. Once again, we replicated the troubleshooting procedures that I underwent with the last technician two days ago to no avail. As I said, the current technician I was talking to was lovely because she was giving a small talk about how sorry she was for me missing the Yankee game. Basically, she knows my concern why I want the problem fixed. Then she went over the accounts (transcript) of my recent technical support conversation prior to speaking with her and she apologized because the previous representative shouldn’t have sent a second replacement because the receiver is fine. All I needed is a service call which of course going to cost me (extra revenue for Directv). She sold me on the protection plan that would help lower down the cost of a technician’s visit on Saturday. I was sold because she was lovely — it was an excellent support: covering all areas of troubleshooting while leaving no dead space time through decent small talk and she really cared for her customers. She did everything correctly. I was also sold because I was looking for the long term advantage of the plan. I don’t have to pay for remote control replacement because the remote control for Directv receivers are terrible.
In other note, I will be traveling for Canada in the last week of this month. I will be in 3 different provinces in 5 days. That would be an adventure for me. That also means I have to rush everything next week. I’m back programming again and hopefully it’s continuous. I should make use of my summer solitude…
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Entry Filed under: Electronics, Entertainment, Travel
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